Share your experience
with us.

We want to hear from you

Did something go wrong with your recent interaction with us?

Or have you experienced an issue with one of our team, our service or even one of our dealer partners?

Let us know so we can help to resolve this with you.


Submit a Complaint 



External Complaint Resolution Support

If you are unhappy with the resolution of your complaint, you can lodge a dispute through our external dispute resolution provider.
Financial Services Complaints Ltd (FSCL)
Telephone: 0800 347 257 (free call)  From overseas +64 4 472 3725
Postal Address: PO Box 5967, Wellington 6140

Complaints Handling Process

Submitting a Complaint

Gather any supporting information and submit your feedback to us via our online form, outlining your complaint in as much detail as you can including dates and times.





Internal Review

We'll acknowledge your complaint and let you know the name and phone number of the person who will be handling your submission and when you should hear from them next.



Resolution Process

Where possible we’ll do what we can to fix your problem. We want to make sure it doesn't occur again for you or anyone else, and we'll let you know once we have a resolution.



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